We are the Helite Service Centre for Northern Ireland and Republic of Ireland.
Contact us to book your service or repairs.
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Email: info@riderairbags.com
Telephone: +44 (0) 7828 131100
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HELITE
Servicing
As a general rule, Helite recommends that air jackets & vests are serviced every year due to them being a safety item however this is not mandatory, just good practice.
The need for general servicing is very much dependent on their use, condition and how the product is maintained. We recommend more frequent servicing in the following circumstances;
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Following a particularly bad accident, impact or fall.
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If there is visible damage to the jacket or vest.
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If you are a daily motorbike commuter or horse rider.
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If you have more than six inflations.
Helite offer a 2 Year warranty on the airbag component and a standard 1 Year warranty on the encapsulating Jacket, Vest, Outer or Backpack.
The airbag component’s warranty can be increased to 4 Years, for this you must have registered your airbag and they must be serviced every two years and maintained according to the manufacturer’s guidelines.
Turnaround
Our usual servicing turnaround for the majority of vests and jackets is just 7-10 working days from receipt a the Service Centre.
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Collection and delivery options
We use DPD courier for our delivery service. Carriage charges are in addition to any servicing fees. You are welcome to use your own service to get your vest to us as but please ensure the carrier is willing to carry Co2 canisters.
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Please Note: Do not use Royal Mail to deliver the vest to us, due to it containing a Co2 canister which they will refuse to carry.
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E-Sensor Check (Warranty Work Only)
We also offer a warranty only e-Sensor check for sensors that are in warranty but need testing for peace of mind or the sensor shows an error. We will test the sensor, report the cost of repair (if required) and update the sensor to the latest firmware.
Our Helite Servicing Checklist
When we service your air jacket or vest we check the following items;
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VISUAL APPEARANCE – Cuts/Tears/Abrasions/Cleanliness.
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CONDITION OF COMPONENTS – Velcro/Stitching etc.
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FUNCTION – Buttons/Clips/Zips.
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CORRECT AIRBAG SHAPE
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OVERINFLATION PRESSURE
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TRIGGER – Visual Appearance & Condition.
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KEY-BALL – Steel Cable/Correct Rotation//Mechanical Integrity
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PISTON – Needle/Joint/Corrosion/Burr.
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SPRING – Corrosion/Movement.
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CAP – Paint/Correct Screwing.
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LANYARD – Visual Appearance.
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SADDLE STRAP – Elasticity/Clip Function/Visual Appearance.
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TRIGGERING – Test Force Resistance.
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Co2 CANISTER – Weight/Visual Appearance.
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AIRBAG: Visual appearance and condition.
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OVER INFLATION PRESSURE.
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CORRECT AIRBAG SHAPE.
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SDU FORK SENSOR.
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CDU VEST SENSOR.
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SOFTWARE UPGRADE.
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We wash and clean all air vests and jackets; they will be returned to you with a service report documenting our findings. We will contact you directly should there be any issues.
